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Orphan SA
is committed to protecting the privacy of all the individuals it deals with.
This document sets out our policies on handling personal information collected
through this website.
In general
we do not collect personal identifying information about you when you visit
our website. You can visit our site without telling us who you are or revealing
other personal identifying information. The information we receive depends
upon what you do when visiting our site.
What kinds of personal information does Orphan SA collect and
what is it used for?
Orphan SA is in the business of distributing, marketing and selling
human pharmaceutical products and collects and holds the personal information
necessary for it to carry out its business. The following are the main types
of personal information collected by Orphan SA and the main purposes
they are used for.
Personal
Information |
What
it is used for |
| Information
such as names, contact details, professional details and practice/business
details of health and allied professionals and customers, and their dealings
with Orphan SA |
To
maintain records of medical queries, adverse event reports, make legally
required notifications (eg product recalls) and monitor Orphan SA’s
compliance with regulations.To supply products and services. |
| Information
such as your name, address, contact details and credit card/banking information |
To
authorize your credit status and supply goods you wish to purchase from
us |
| Information
such as your name and contact details; the name of your medical practitioners
and pharmacists; the names of pharmaceuticals and medications that you
currently use or have used in the past; and other information that you
will consent to supply to us and that we are permitted to collect from
you under the National Privacy Principles, the Privacy Act and general
law. |
To
contact medical practitioners or pharmacists regarding their prescription
or supply of our products (although in this case we will not disclose
any of your personally identifiable particulars or other characteristics
except in the circumstances described in the section “Who is the
personal information disclosed to" below) |
| Information
such as names and contact details of persons who contact Orphan SA
with requests for information. |
To
respond to those requests. |
Information about your personal experience with VSL#3 (our high potency
probiotic). |
To
help provide potential users with anecdotes of successful experiences
with VSL#3. Such anecdotes will only be identified by given name and age
details. |
This website contains links to other sites. Orphan SA is not responsible
for the content and the privacy practices of other web sites and encourages
you to examine each site's privacy policies and make your own decisions regarding
the reliability and correctness of material and information found.
How does Orphan SA collect the information?
We collect the above information voluntarily either through direct contact
with you by phone or fax, via email or written correspondence. The Internet
is not a secure environment. If you send us any information, including your
email address, it is sent at your own risk.
At
present Orphan SA does not use any “cookies” or other web-based
system that could identify an individual visitor to our website. (A cookie
is a small message given to your web browser by a web site server. The browser
stores the message, and the message is then sent back to that server each
time the browser requests a page from that server. A cookie will not store
personal information unless you give this information).
How
does Orphan SA handle this information?
Orphan SA is bound by the National Privacy Principles of the Privacy
Act 1988 and other applicable laws governing privacy.
Credit
card numbers are NOT permanently retained and are discarded after each order.
Any written
submitted experiences with VSL#3 will only be used with your express, signed
approval to do so.
Who
is the personal information disclosed to?
We recognize the trust you are placing in us through your dealings with us.
We do everything we can to maintain that trust. Orphan SA will maintain
control and be responsible for the security of personal information it holds.
As a general
rule, it will not provide personal information to any third parties except:
- to regulatory bodies (eg. the TGA) where legally obliged to do so;
- to related companies of Orphan SA, for the same kinds of
purposes as listed above;
- to ensure continuity of service, to another company if the supply
of the product or service has been transferred to that company;
- where there are reasonable grounds to believe disclosure is necessary
to prevent a threat to life or health;
- when required or as authorized by law;
- as part of any investigation of any suspected unlawful activity;
- if disclosure is necessary for research, or the compilation or analysis
of statistics, relevant to public health or safety;
- if it is otherwise permitted or required by the Privacy Act or any
other law; or
- otherwise with your express consent.
How can
I access the personal information (including health information) held about
me by Orphan SA?
The security of your information is important to us. We make all reasonable
efforts to ensure that information is stored securely both in electronic and
physical form.
You can get in touch with of Orphan SA about privacy issues if you
- want to let us know NOT to collect any particular information about
you or NOT to use it for any particular purpose;
- If you discover that there is an error or information is missing;
- ask for access to any personal information about you held by Orphan
Australia, to the extent authorized by the Privacy Act and all other applicable
laws; or
- have a complaint, or want to know more about our information handling
processes or give us suggestions about them.
You may access your information held by Orphan SA at any time to the
extent you are entitled to under the Privacy Act and other applicable laws.
If you would like to know what information we hold about you please contact
us as detailed below.
You can do this
by contacting Orphan SA on:
Orphan SA Pharmaceuticals (Pty) Ltd.
P.O. Box 1518, Lonehill, 2062, South Africa.
Tel/Fax: +27 11 467 8868 -----
Email : info@orphan.co.za.
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